Does the BBB give credit report?
No, the BBB reports on a firm's marketplace practices. It does not report either individual or business credit information. BBB reliability reports contain information about the nature of the business, its principal officers, a three-year summary of any complaints processed.
Can the BBB help me collection past due accounts? No, BBB's do not operate as collection agencies for individuals or businesses. Firms can contact a collection agency or small claims court to resolve these types of issues.
Why can't the BBB stop rip offs and scams? Many times, the Bureau does. Although the BBB system does not have legal and policing powers, Bureaus provide information about marketplace scams through press releases. Most times Bureau's are the first to know about a developing scam and they alert the appropriate authorities. The public can help to stop rip-offs and scams by contacting the BBB before they do business with an unknown company and by notifying the BBB of a potential scam.
Does the BBB report only on its members? No, BBB's report on both member and non-member firms. BBB's apply the same standard to reporting on companies, regardless of BBB membership. BBB reports may, however, note the fact of a company's membership in the BBB.
Can I file a complaint with the BBB about my employer? No, the BBB does not handle disputes concerning employee/employer matters. You would need to contact your provincial Department of Labour.
I am a tenant and I'm having a problem with my landlord? The BBB does not handle these types of disputes. You would need to contact your provincial Residential Tenancy Board.
I am having a problem with my Doctor, who do I complain to? All professional groups such as doctors, dentists, lawyers, engineers, accountants, real estate agents, etc have their own associations, which regulate their activities so the BBB would not take complaints of this nature.
Does the BBB provide legal advice? No, the BBB cannot provide legal advice nor can we judge if a law has been violated. The BBB will take no action on complaints that are before the courts.
I purchased a used vehicle from an individual; do I have any recourse through the BBB? No, the BBB does not take complaints against individuals where no business entity or company is involved.