Consumers and business turned to the Better Business Bureau Serving The Atlantic Provinces in record numbers in 2012. Your BBB saw a twenty four percent increase in services provided over 2011.
With over 1,340,000 instances of service, “The BBB is the go-to source for information on how businesses conduct themselves with customers, suppliers and other companies,” said Don MacKinnon, president and CEO of the BBB Serving the Atlantic Provinces. ”BBB Business Reviews can help consumers make wise choices in tough times.”
Requests for BBB Business Reviews jumped to 314,778 up 33% from 2011. BBB Business Reviews reflect customers’ experience with business over a three-year period. Grades are based on 16 factors, including how long a company has been in business how it handles disputes and whether complaints were addressed properly, among other variables. Complaints increased from 1580 to 1750. The bulk of traffic came through the local BBB website, which logged 865,791 page views for the year.
BBB services are free. Consumers may obtain Business Reviews 24 hours a day by going online to www.atlanticprovinces.bbb.org or by calling 877-663-2363 twenty-four hours a day, seven days a week. Counseling services are available from 9am to 3pm, Monday thru Friday.
Following are the top 10 industries that generated the most inquiries & complaints in 2012.
Top Ten Industries for inquiries 2012
1. Appliances-Small-Supplies & Parts
2. Auto Dealers-New Cars
3. Roofing Contractors
4. Auto Dealers- Used Cars
5. Contractors –General
6. Auto Repair & Service
7. Plumbing Contractors
8. Construction & Remodeling
9. Paving Contractors
10. Furniture - Retail
Top Ten Industries for Complaints 2012
1. Cellular Telephone Service & Supplies
2. Internet Services
3. Auto Dealer-New Cars
5. Telephone Equipment & Systems Dealers
6. Auto Dealers – Used Cars
7. Telephone Communications
8. Telephone & Television Cable Contractors
9. Travel Clubs
10. Lawn Maintenance