The Better Business Bureau serving the Atlantic Provinces has received over 1000 pre-purchase inquiries on firewood vendors since the beginning of the year. BBB has also started to receive complaints from consumers who have not received what they ordered and have nothing more than a telephone number with which to contact the seller, who when contacted refuses to do anything. “Taking the time to do your homework and checking out a firewood vendor can save you a lot of headaches” says Don MacKinnon, President & CEO of the BBB Serving the Atlantic Provinces. “The lowest price is not always the best deal as it may end up costing you more in the end if you do not receive what you ordered” says MacKinnon.
In order to take a proactive approach to purchasing firewood, the Better Business Bureau suggests the following:
· Check with the Better Business Bureau for a review on the company.
· Check to see if the company is properly registered as a business in your province. Some provincial governments have a list of registered firewood vendors, so take the time to check that as well.
During the Purchase:
· Make sure that you accept the purchase in person so that you are able to stack and measure the wood.
· Make sure that you obtain a receipt. The receipt should include the date, company name, address, telephone number, the price as well as the quantity.
· Obtain the license plate number of the delivery vehicle.
· According to Measurement Canada there are only certain legal units of measurement that companies can use when selling firewood. They are a cord, fractions of a cord, cubic feet, stacked cubic metre and fractions of a stacked cubic metre. Measures such as furnace cord, short cord; bush cord, stove cord and processed cords are illegal units of measurement.
If you did not receive the measure that you thought you should, then do not use the firewood.
· Contact the company that you purchased it from and try to resolve the issue.
· Contact your local office of Measurement Canada http://www.ic.gc.ca/eic/site/mc-mc.nsf/eng/home
· File a complaint with the Better Business Bureau.