The BBB has
made it fast and easy for people to file complaints. We take complaints
involving all types of businesses - online, offline, BBB Accredited Businesses,
or non-accredited businesses. We also accept complaints against charities and
non-profit organizations. We primarily handle complaints relating to marketplace
transactions, including advertising claims.
The BBB
does not handle complaints already being dealt with in court or through another
agency, nor does it handle complaints regarding employment situations, nor can
it act as a collection agency.
Before you
file a complaint, be sure you have made an effort to settle your complaint
directly with the company by contacting the owner, manager or someone in
authority with the company.
- Please
make sure your complaint is brief but complete and factual.
- A copy
of the complaint will be sent to the company for their response.
The BBB
will attempt to help the consumer and the business reach a satisfactory
settlement; however, the BBB cannot force an adjustment. If a satisfactory
settlement cannot be reached, the BBB does offer Mediation Services.